Who We Are
Highrose, LLC is a U.S.-based company located in Sacramento, California. We’re built to operate with flexibility
and focus, with one priority that never changes: deliver a smooth, reliable customer experience.
Whether you’re browsing for something practical, replacing an everyday essential, or picking up items that support your routines, our store is designed
to make shopping simple and dependable.
We believe the best online stores aren’t the loudest. They’re the ones that do the basics extremely well:
accurate product information, a secure checkout, clear expectations, and support that actually answers.
That’s the standard we hold ourselves to, every day.
What We Stand For
Clarity over confusion
We keep product pages and policies readable. No buried surprises, no vague terms. If something matters to your purchase decision,
we believe you should be able to find it quickly and understand it immediately.
Consistency you can trust
We aim for consistent quality in the way items are listed, packaged, and handled. That includes careful order processing,
sensible communication, and a fulfillment flow that keeps you informed.
Customer-first support
Questions happen. Changes happen. Sometimes shipping gets weird. We don’t treat that as your problem.
If you reach out, we focus on solutions, not excuses.
Secure checkout, responsible handling
We take privacy seriously. Payments are processed through secure providers and we avoid collecting unnecessary sensitive information.
We focus on handling your order data responsibly and only using it to support your purchase and service needs.
How We Work
We keep operations straightforward: confirm your order, process it carefully, and provide updates along the way.
If an item is unavailable or there’s a problem with fulfillment, we communicate clearly and work with you on the next best step.
Our goal is not to “sell and disappear”, it’s to earn repeat customers by being reliable.
Why Customers Choose Us
- Simple experience: clean browsing, clear product details, and a checkout that doesn’t feel sketchy.
- Clear communication: we keep you updated and respond when you ask for help.
- Practical standards: we aim for items that are useful, dependable, and worth the money.
- Support that shows up: real replies during business hours, not ghosting.
Contact & Support
If you need help with an order, a product question, or general support, you can reach us here:
Highrose, LLC
1401 21st Street Ste R, Sacramento, CA 95811
Phone: (916) 492-0727
Email: [email protected]
Support Time: Monday – Friday, 8:00 AM – 5:00 PM (UTC -07:00)
We typically respond within 24–48 business hours.