Terms Of Service

Terms of Service

These Terms of Service (“Terms”) govern your use of this website and any purchase made from Highrose, LLC
(“we,” “us,” “our”). By accessing our website or placing an order, you agree to these Terms.
If you do not agree, please do not use the website.

Quick Summary

  • Tax: 0% (no sales tax is charged at checkout).
  • Shipping: Flat-rate $8.55 per order.
  • Delivery timeline: Estimated total delivery time is 10–14 business days.
  • Payments: Processed securely via Stripe. We do not store full card details.
  • Support: Monday–Friday, 8:00 AM–5:00 PM (UTC -07:00).

1) Eligibility & Account Responsibility

You agree to use this website for lawful purposes only. If you create an account, you are responsible for maintaining the confidentiality of your account
and for all activities that occur under it. We may refuse service, terminate accounts, or cancel orders at our discretion as allowed by law.

2) Product Information

We make reasonable efforts to display product descriptions, images, and pricing accurately. However, product images may vary slightly due to screen settings,
lighting, or manufacturing updates. We reserve the right to correct errors and update information at any time without prior notice.

3) Pricing, Tax, & Currency

  • All prices are listed in U.S. Dollars (USD).
  • 0% tax is applied at checkout (we do not charge sales tax on website orders).
  • We may change prices at any time. Price changes do not affect orders already placed and confirmed.

4) Payments

All payments are processed securely via Stripe. We do not store your full payment card information.
By submitting payment information, you represent that you are authorized to use the payment method.

  • Orders must be paid in full at the time of purchase (including shipping).
  • In some cases, your bank may require additional verification (e.g., 3D Secure) to complete a transaction.
  • If a payment is declined, the order may not be processed.

5) Shipping & Delivery

Shipping fees and delivery timelines are described below and may be updated from time to time. Delivery estimates are not guarantees.
Carrier delays, weather, peak periods, and address verification may affect delivery.

  • Flat-rate shipping: $8.55 per order.
  • Order cut-off time: 5:00 PM (UTC -07:00), Monday–Friday.
  • Processing time: 2–4 business days.
  • Transit time: 8–10 business days.
  • Total delivery time: 10–14 business days.

Please ensure your shipping address is complete and accurate. You may be responsible for additional shipping costs if an order is returned due to an incorrect address.

6) Cancellations & Order Changes

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate requests if the order has not been processed or shipped.
Once an order ships, it cannot be cancelled and must follow our Return & Refund Policy (if eligible).

7) Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Generally, items must be requested for return within the stated window,
and returned unused, in original packaging, and in resalable condition. Shipping fees are typically non-refundable unless the return is due to our error.

8) Prohibited Uses

  • Attempting to interfere with site security or functionality.
  • Using the site for fraudulent purposes or to violate any law.
  • Uploading malicious code, scraping, or automated abuse of the site.
  • Misrepresenting identity or submitting false order/payment information.

9) Intellectual Property

All site content (text, graphics, logos, images, and design) is owned by or licensed to Highrose, LLC and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without written permission, except as permitted by law.

10) Disclaimers

Our website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
We do not guarantee that the website will be uninterrupted or error-free.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

11) Limitation of Liability

To the maximum extent permitted by law, Highrose, LLC will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.
Our total liability for any claim related to an order will not exceed the amount you paid for the product(s) in the applicable order.

12) Governing Law

These Terms are governed by the laws of the United States and the State of California, without regard to conflict of law principles.
You agree that any dispute will be handled in the appropriate courts located in California, unless otherwise required by law.

13) Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.
Continued use of the website after changes means you accept the updated Terms.

14) Contact Us

Highrose, LLC
1401 21st Street Ste R, Sacramento, CA 95811
Phone: (916) 492-0727
Email: [email protected]
Support Time: Monday – Friday, 8:00 AM – 5:00 PM (UTC -07:00)

Effective date: December 25, 2025